Confirmation Policy
The customer receives a confirmation voucher via email within 48 hours of successful booking.
In case the preferred slots are unavailable, an alternate schedule of the customer’s preference will be arranged and a new confirmation voucher will be sent via email.
Alternatively, the customer may choose to cancel their booking before confirmation and a full refund will be processed.

Refund Policy
The applicable refund amount (if any) will be processed within 10 business days.

Cancellation Policy

• If cancellation are made 30 days before marathon then 25.0% of total marathon race payment will be charged as cancellation fees

• If cancellation are made 15 days to 30 days before marathon then 50.0% of total marathon race payment will be charged as cancellation fees

• If cancellation are made 0 days to 15 days before marathon then 100.0% of total marathon race payment will be charged as cancellation fees

Payment Terms Policy

• 100.0% of total marathonrace payment will have to be paid 0 days before the date of booking
   

Medical Support Policy

• For serious injuries, participants will have to be transported to Khaltse or Leh, bearing all the costs.

• Participants needing oxygen cylinders will be required to make payments for all the services and equipments.